Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team at slot88.uk, what we can help with, and what we cannot. We publish research-based guides to casinos outside GAMSTOP for adults in the UK. We are a comparison site, not a casino, so we cannot see or change anyone's casino account.
Who to contact for what
Many people write to us about a problem that belongs with someone else. This table should save you time.
| Your issue | Best place to go |
|---|---|
| A mistake or out-of-date detail in one of our reviews | Contact us. We want to correct it. |
| A question about how a guide or ranking works | Contact us. |
| A suggestion for a topic we should cover | Contact us. |
| A delayed withdrawal, closed account or bonus dispute | The casino's own customer support, then its complaints procedure. |
| Concern about your gambling | GamCare, or the GAMSTOP service if you want to self-exclude from UK-licensed sites. |
What to include in your message
A clear message gets a quicker answer. Please tell us:
- The page you are writing about, or its title.
- What you read and what you think is wrong or unclear.
- Any evidence you have, such as the casino's current terms page or the date you saw a change.
- Whether you would like a reply.
Offers, wagering requirements, payment options and withdrawal limits change often. A dated pointer to the casino's own terms is the most useful thing you can send.
Corrections and how we handle them
Our reviews separate three things: information we have verified, claims made in a casino's own advertising, and questions still unresolved. We have not tested casinos by depositing or withdrawing, so we do not claim to. If you have first-hand experience that contradicts something we say, tell us. We will check it against the casino's published terms before changing anything, and we will not publish an unverified claim about a named casino.
If you are comparing options, our guide to trusted non GamStop casinos for UK players sets out how we assess them. Commission may be earned if you join through some of our links. It does not decide ranking positions.
Problems with a casino: what to do first
We cannot get money released, reopen an account or overturn a casino's decision. These steps are more likely to help:
- Keep records. Save screenshots of the terms that applied, your transaction history and any chat transcripts.
- Write to support. State the problem, the dates and the outcome you want.
- Use the complaints procedure. Check the casino's terms for how to escalate and any named dispute body.
- Check the licence. Casinos outside GAMSTOP generally hold overseas licences, not UK Gambling Commission ones. This usually means UK-style consumer routes, such as access to a UK-approved dispute service, may not apply. Check what your casino's licensing says before you deposit.
If gambling is causing you worry
If you feel your gambling is getting out of hand, please speak to someone. GamCare runs a free helpline and live chat in Great Britain. You can also set deposit and loss limits, use gambling blocking software, or register with GAMSTOP, which covers sites licensed in Great Britain. Casinos that are not on GAMSTOP will not enforce that exclusion, so think carefully if you have excluded yourself for a reason. Only people aged 18 or over should use gambling sites, and gambling should never be treated as a source of income or a way to fix money problems.
What to expect after you write
We read every message from readers. We do not give personal gambling advice, recommend specific stakes, or comment on individual account disputes. We cannot promise a reply time, but corrections are prioritised. Thank you for helping keep Non Gamstop Casinos accurate.